ShopMaxxi Shipping Policy
Introduction
At ShopMaxxi, we are committed to ensuring fast, reliable, and secure delivery of all orders placed on our platform. This Shipping Policy outlines how shipping, delivery timelines, and related processes work for purchases made through ShopMaxxi.
1. Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
- If we experience a high volume of orders, processing times may be slightly extended. You will be notified of any delays.
2. Shipping Methods & Delivery Time
Delivery times vary depending on the vendor, product type, and delivery location.
- Within the same city: 1–3 business days
- Within the same state: 2–5 business days
- Interstate deliveries: 3–7 business days
- Special or oversized items: Delivery timelines may vary; the exact estimate will be shown at checkout.
Note: Delivery timelines are estimates provided by vendors and logistics partners.
3. Shipping Fees
- Shipping fees are calculated based on weight, distance, and delivery method.
- The final shipping fee will be displayed at checkout before payment.
- Some vendors may offer free or discounted shipping promotions.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number (if provided by the vendor or logistics partner).
- You can track your order through your ShopMaxxi account dashboard or through the courier’s tracking portal.
5. Delivery Attempts
- Delivery personnel will attempt delivery at least two times.
- If both attempts fail due to customer unavailability or incorrect address, the order may be returned to the vendor.
- Additional delivery fees may apply for reshipment.
6. Shipping Restrictions
ShopMaxxi does not allow shipping for:
- Hazardous materials
- Illegal products
- Highly perishable goods without proper packaging
- Items restricted by law or logistics partners
Some vendors may not ship to certain locations. This will be indicated at checkout.
7. Vendor Responsibilities
- Ship orders within the stated processing time
- Provide accurate shipping details
- Ensure items are securely packaged to avoid damage
- Provide tracking information when available
8. Customer Responsibilities
- Provide accurate delivery addresses
- Ensure someone is available to receive the items
- Track orders where applicable
- Contact support promptly in case of delivery issues
9. Damaged or Missing Items
- If your order arrives damaged or incomplete, report the issue within 48 hours of delivery.
- Provide photos or video evidence where necessary.
- ShopMaxxi or the vendor will investigate and provide a resolution, which may include replacement, refund, or repair depending on the case.
10. International Shipping
At this time, ShopMaxxi primarily supports local delivery within Nigeria. International shipping will be announced when available.
11. Contact Support
If you have any questions regarding shipping or delivery, please contact us:
- Email: support@shopmaxxi.store
- Phone: 08080143040
- Live Chat: Available on the website